Most frequent questions and answers
While you can’t guarantee that customers will sign-in using the Tractix system there are some helpful ways in which you can encourage them to do som. These include having your Tractix QR code displayed prominently at the entrance and around your premises so it is easy to see. Another great way is to ensure yourself or your staff ask visitors to scan the QR code or register themselves using your unique URL.
There is no legal requirement for ALL businesses to ensure they are keeping a register of who is walking through their doors. What having a system like Tractix in place ensures that in the event of a COVID-19 patient entering your place of business or residence – there is a great process in place to keep anyone who should be informed, aware that they may need to isolate themselves and in turn protect the local community.
What do I need to do if the NHS contact me regarding Track & Trace or a COVID-19 patient that has been on my premises?
In the event that the NHS get in touch with you regarding a COVID-19 patient that may at some point has been on your premises you simply get in touch with us using our contact form here. Once we receive your request we will get in touch with you to discuss the date of the Track and Trace request and work to get you the required data in a 24 hour time period.
The date of your visit to a single venue in addition to your name, phone number and email address.
Our platform has been designed and built in order to minimise risk for responsible businesses who are wanting to help protect their staff, clients, vistors and selves. AS such our aim is to protect you from any potential legal risks or fines due to breach of any Data Privacy or GDPR regulations.
If there is an instance where the NHS Test and Trace Team get in touch with you and request the details of any guests or customers at your premises, you simply contact is here in order to request this data. Once the request has been put forward, we will work to pass the data securely on within 24 hours.
Your unique QR code is generated for you by us upon sign up and is a quick and efficient way for visitors of your venue or premises to sign-in to your Tractix platform. We recommend printing your QR Code out and displaying it prominently at the entrance as well as around your premises. In order for visitors, customers and clients to sign-in they simply use the camera on their phone to scan the QR Code, this will re-direct them to your unique Tractix page and allow them to fill in their details for submission.
We are fully GDPR compliant and follow strict Data Security procedures to ensure that all data that is collected through our platform is handled, stored and disposed of in the proper manner. As we handle of the data collection and storage, the onus is on us to remain GDPR compliant leaving you nothing to worry about.